Apple Store Employees Forced Into Positivity, Not Allowed To Say 'Unfortunately'

But what if a customer specifically asks them to say the word "unfortunately?" Are they allowed to say it then? LOLz.
A new report has been released, which has revealed some inneresting details about working at Apple Store.
Here are some of the highlights:
- In-store technicians are told to speak with customers using "simple reassurances" that they're [...]

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